Frequently Asked Questions
Everything you need to know about your Rook Coffee experience.
How long will it take for my coffee to arrive?
We roast our beans in small batches to ensure maximum freshness. Orders are typically processed within 1-2 business days and shipped via standard ground, arriving within 3-5 business days.
Do you offer international shipping?
Currently, we only ship within the United States and Canada to ensure our coffee reaches you at the peak of its flavor profile.
What is your return policy on coffee beans?
As coffee is a perishable food item, we do not accept returns. However, if there is an issue with your order or you are unsatisfied with the quality, please contact us within 14 days for a replacement or store credit.
Can I set up a recurring coffee subscription?
Yes! You can choose your favorite roast and select a delivery frequency of every 1, 2, or 4 weeks. Subscriptions can be paused or canceled at any time through your account dashboard.
Are your coffee beans ethically sourced?
Absolutely. We work closely with importers who prioritize fair trade practices and sustainable farming, ensuring that farmers are paid premium prices for their high-quality crops.
How should I store my coffee to keep it fresh?
For the best flavor, store your beans in a cool, dark place in an airtight container. Avoid the refrigerator or freezer, as moisture and odors can compromise the taste of the beans.