Returns & Exchanges
At Rook Coffee, we strive to ensure every roast meets your expectations. While we cannot accept returns on perishable coffee beans, we are happy to offer exchanges or refunds on brewing equipment and apparel within 30 days of purchase.
Initiate Your Request
Contact our customer support team via email with your order number and a brief explanation of the issue with your item.
Verify Eligibility
Ensure your merchandise is unused, in its original packaging, and within the 30-day return window for non-perishable goods.
Ship the Item
Once approved, securely package your item and use the provided prepaid shipping label to send it back to our roasting facility.
Receive Refund or Exchange
After we inspect your returned item, we will process your refund to the original payment method or ship out your requested exchange item immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing